Gaming Live Chat Agent (Work From Home)

Inter Island Manpower Pte Ltd
Phil-Am, Quezon City, Metro Manila (Remote)
Customer Service – Call Centre
Full-time
₱27,000 – ₱40,000 per month

Job Summary

Inter Island Manpower Pte Ltd is looking for an experienced Gaming Live Chat Agent to support online players through real-time chat assistance. The role involves troubleshooting game issues, answering gameplay questions, resolving account concerns, and ensuring a smooth gaming experience. This position is ideal for someone who is passionate about gaming, customer support, and fast-paced environments.

Key Responsibilities

Respond promptly and professionally to player inquiries
Assist with gameplay issues, account problems, and payment-related concerns
Provide accurate guidance on game rules, strategies, and ongoing promotions
Document and track all interactions using designated support tools
Coordinate with development and QA teams to resolve complex issues
Monitor player feedback and identify recurring patterns
Stay updated with game updates, new features, and promotions
Contribute to improving customer support processes and documentation

Job Requirements

2 years experience in Gaming Customer Service (must have)
Bachelor’s Degree in any field (must have)
Excellent English communication skills (written & verbal)
Strong problem-solving and critical-thinking skills
Empathy, patience, and professionalism when dealing with frustrated players
Basic technical skills and familiarity with support tools
Willingness to work shifting schedules, including weekends & holidays
Passion for gaming and a good understanding of gaming culture
Independent Contractor role
Laptop provided

Note: This job is sourced from JobStreet.

Gaming Live Chat Agent

Job description