Patric

Patric

Tier 2 / Shif Lead

Full-time
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About Me

I am a customer-focused professional with a passion for delivering exceptional player support and creating positive gaming experiences. I have strong communication, problem-solving, and conflict resolution skills, allowing me to assist players efficiently while maintaining empathy and professionalism. I am experienced in handling account inquiries, technical issues, policy enforcement, and player concerns through chat, email, and ticketing systems. I thrive in fast-paced environments, work well both independently and as part of a team, and am committed to ensuring every player receives timely, accurate, and high-quality support.

Skills

4
  • Customer Support
  • Data Entry
  • Email Management
  • Social Media Management

Education

  1. Education

    Polytechnic University of the Philippines

  2. Education

    Electrical Engineering Technologies/Technicians

  3. Education

    June 2010 - June 2014

Experience

  1. T2 / Shift Lead

    KEYWORDS STUDIOS PRIVATE ASIA LIMITED Jun 2023 – Jun 2026 3 years and 1 month

    FUNPLUS (EMAIL, GAMING), SCOPELY (EMAIL, GAMING, REPORTING, ESCALATION and Team Support)

  2. Senior Game Master

    ELITE GLOBAL SOURCING Oct 2019 – Aug 2022 2 years and 11 months

    PEARLABYSS: BLACK DESERT MOBILE (Email Ticketing, Gaming and Reporting), PUBG NEWSTATE (GAME TESTER and Reporting)

  3. Social Media Specialist

    INSPIRO RELIA INC. Jan 2018 – Mar 2019 1 year and 3 months

    Creation of Operating complaints/reports, Billing inquiry, Facebook and Twitter Moderator