About Me
I’m Jellie, an experienced Administrative Virtual Assistant with over 7 years of proven success supporting international teams across the Philippines, Taiwan, and the UK. I specialize in administrative support, calendar and task coordination, data entry, and CRM management, helping businesses stay organized and efficient.
Beyond admin work, I bring added value through multi‑channel customer service (voice, chat, email), outbound sales and lead generation, and creative design in Canva for branded reports, presentations, and social media content.
Clients appreciate my reliability and adaptability — I maintain uninterrupted remote work with backup internet and power systems, ensuring consistent delivery even under challenging conditions. My bilingual communication skills (English & Tagalog) and strong attention to detail make me a dependable partner for businesses looking to streamline operations and grow.
Beyond admin work, I bring added value through multi‑channel customer service (voice, chat, email), outbound sales and lead generation, and creative design in Canva for branded reports, presentations, and social media content.
Clients appreciate my reliability and adaptability — I maintain uninterrupted remote work with backup internet and power systems, ensuring consistent delivery even under challenging conditions. My bilingual communication skills (English & Tagalog) and strong attention to detail make me a dependable partner for businesses looking to streamline operations and grow.
Skills
Education
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Education
- 2007 – 2009 STI College (System Technology Institute)
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Education
Diploma in Information Technology
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Education
- 2004 – 2007 Foundation University
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Education
Bachelor of Information Technology
Experience
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- 7 years at International BPO & Remote Teams as Customer Service Specialist & Admin Support
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- Handled multi‑channel support (voice, chat, email) for clients in the Philippines, Taiwan, and the UK
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- Managed debt settlement, collections, and payment processing with accuracy and compliance
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- Coordinated schedules, tasks, and CRM systems to keep operations organized and efficient
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- Consistently achieved KPIs while handling 200+ outbound calls per day
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- Freelance Graphics Designer & VA Projects
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- Designed branded layouts, social media graphics, and portfolio materials using Canva
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- Built funnels and landing pages in Systeme.io for client marketing campaigns
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- Created playful, educational content for children’s books and learning products
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- Provided admin support for small businesses, including data entry and document management