Harlene Pilipinas

Harlene Pilipinas

Cold Caller, Sales Specialist, Appointment Setter

Zamboanga City, Philippines Full-time
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About Me

Results-driven Sales Specialist and Customer Service Professional with over 10 years of experience in sales, hospitality, customer service, and client relationship management. Skilled in lead generation, outbound sales, CRM management, appointment setting, and customer success. Proven ability to build strong client relationships, achieve sales targets, and deliver exceptional customer experiences in fast-paced environments. Adaptable, goal-oriented, and committed to contributing to business growth and customer satisfaction.

Skills

9
  • Accounting Support
  • Administrative Virtual Assistant
  • Appointment Setting
  • Calendar Management
  • Customer Support
  • CRM Management
  • Email Management
  • Executive Virtual Assistant
  • General Virtual Assistant

Education

  1. Education

    Universidad de Zamboanga - Bachelor of Science in Pharmacy

Experience

  1. Sales Specialist

    Just Simply Marketing Dec 2024 – Jun 2026 1 year and 7 months

    • Conducted outbound cold and warm outreach to prospective and existing clients through calls, messaging, and follow-ups. • Qualified leads by identifying client needs and recommending suitable solutions. • Managed CRM records, tracked customer interactions, and maintained accurate sales pipelines. • Handled customer inquiries, addressed objections, and built strong client relationships. • Closed sales opportunities and supported upselling initiatives to increase revenue. • Collaborated with the marketing and operations teams to improve lead conversion and customer engagement.

  2. E-Commerce Manager

    FabFash Zamboanga Jan 2017 – Jun 2026 9 years and 6 months

    Managed daily online sales operations across multiple platforms. Processed customer orders and coordinated inventory and deliveries. Responded promptly to customer inquiries and resolved concerns to ensure customer satisfaction. Developed customer retention strategies that encouraged repeat purchases. Managed product listings, promotions, and customer engagement to grow online sales. Built relationships with corporate and repeat clients through excellent customer service.

  3. Front Office Supervisor

    Garden Orchid Hotel Apr 2012 – Oct 2016 4 years and 7 months

    Supervised daily front office operations and ensured smooth guest check-in and check-out processes. Led and supported front desk staff while maintaining high customer service standards. Handled guest reservations, billing, and administrative documentation. Resolved guest concerns professionally to maintain high levels of guest satisfaction. Coordinated with housekeeping and other hotel departments to ensure efficient operations. Assisted in training new front office employees on hotel procedures and service standards.