About Me
Results-driven professional with over 10 years of experience in Risk Management, iGaming, and Sports Trading, combined with proven expertise in people management and customer operations. Skilled in monitoring betting markets, managing financial exposure, and making real-time risk decisions to protect business profitability while maintaining a high-quality customer experience.
Experienced in leading teams, streamlining workflows, and handling high-volume data with precision. Adept at working in fast-paced, remote environments, with strong attention to detail, analytical thinking, and problem-solving skills.
Now seeking a remote opportunity where I can contribute my expertise in iGaming, betting operations, risk management, customer service, data entry, or virtual assistance.
Experienced in leading teams, streamlining workflows, and handling high-volume data with precision. Adept at working in fast-paced, remote environments, with strong attention to detail, analytical thinking, and problem-solving skills.
Now seeking a remote opportunity where I can contribute my expertise in iGaming, betting operations, risk management, customer service, data entry, or virtual assistance.
Skills
Education
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Education
AMA Computer College
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Education
Bachelor of Science in Information Technology
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Education
2007-2011
Experience
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Line Manager
Developed automated workflows using Microsoft Power Automate and Slack Workflow, improving efficiency in daily operations Led Project Management initiatives, creating structured worklog tracking systems to monitor progress and KPI performance Strengthened Risk Quality Assurance processes by identifying gaps, trends, and incident patterns Built an Excel dashboard with slicers to track incident categories, analyst performance, and emerging risk trends Enabled targeted retraining programs, improving team alignment and reducing recurring errors